Gorgias
AI Business - Customer Support
Date Listed: Apr 11, 2026
AI-driven Ecommerce customer experience enhancer; integrates major platforms
Trust & quality signals
Overview
Gorgias is an AI-powered customer support platform designed specifically for ecommerce businesses. It centralizes customer conversations from multiple channels such as email, live chat, social media, SMS, and voice into one inbox. The platform integrates with popular ecommerce platforms like Shopify, Magento, WooCommerce, and BigCommerce, enabling teams to automate repetitive tasks, provide personalized support, and improve customer satisfaction. Gorgias offers scalable pricing plans based on ticket volume and AI-powered automation to optimize support efficiency.
Best for
Key strengths
- • centralized customer conversations
- • AI-powered automation
- • integration with Shopify, Magento, WooCommerce, BigCommerce
Pricing
Starting price
USD 10
Model
PAID
Free plan / trial
No free plan · No trial
Pricing scales with ticket volume starting at $10/month for 50 tickets, with plans up to Enterprise level offering custom pricing. AI Agent automation and overage fees apply. Monthly and yearly billing options available.
Paid
Custom
Features & integrations
Features
- • centralized customer conversations
- • AI-powered automation
- • integration with Shopify, Magento, WooCommerce, BigCommerce
- • customer support
- • omnichannel messaging
- • AI automation
- • ticket management
- • integration with ecommerce platforms
Integrations
Platforms
Developer / API
API availability: No
Reviews
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Alternatives & tradeoffs
Pros
- + Useful for customer support
Cons
- − Paid access may be required for full features
Alternatives
- • 247.ai; AgentsForce; AgentX